Shipping coverage — we provide shipping services to various locations nationwide and internationally, depending on our operational range. Before completing an order, customers can view the supported shipping locations and choose the corresponding option.
Shipping methods — we offer multiple shipping methods to choose from, including regular shipping, express shipping, or special shipping where available. Detailed information will be provided during the ordering process.
Shipping costs — calculated based on factors such as order size, weight, and delivery location. Customers can view and confirm the total shipping cost before completing an order.
Delivery time — we provide estimated delivery time information before and during the ordering process. Delivery times may vary by location and shipping method; we will notify customers of any delays.
Responsibility for documentation — we and our logistics service providers are responsible for providing the necessary documentation during shipping, ensuring accuracy and reliability.
Customer support — our team is available for any questions, requests, or concerns related to shipping.
Inspection Policy
Visual inspection — customers may inspect products upon delivery, checking external appearance, order description, quantity, color, and for any damage, scratches, tears, or dents.
Seal inspection — customers should inspect the external seal on the package. If the seal is peeled, torn, or not intact, customers have the right to refuse delivery or request an inspection of the contents.
Co-inspection with delivery personnel — if requested, customers should co-sign the inspection to confirm products have been checked.
Discovery of defects — if products are incorrect or show signs of defects, customers have the right to refuse delivery.
Order cancellation — if customers are not satisfied after inspecting the goods, they have the right to cancel the order. If payment has already been made, we will refund it via the original payment method within a maximum of 7 working days, with no additional cost to the customer.
