Privacy Policy

1. Purpose of Collecting Personal Information

We only collect personal information from customers for the following purposes:

• Identity verification — we may require information such as name, address, phone number, and email address to verify a customer's identity and ensure accuracy during transactions and service provision.
• Order processing — we collect information such as delivery address and payment information to process orders and deliver them correctly.
• Improving customer experience — personal information is used to provide better service, including customer support and product advice.
• Customizing the experience — we may use personal information to personalize a customer's experience on our website, including relevant suggestions and offers.

2. Scope of Information Usage

We are committed to protecting customers' personal information and only use it within the necessary scope to provide services and meet customer requirements. Personal information will not be shared, disclosed, or sold to any third party without explicit consent, except when required by law or necessary to protect our rights, assets, or security, as well as the customer's rights.

We maintain appropriate security measures to ensure the safety of customers' personal information and comply with applicable data protection regulations.

3. Parties or Organizations That May Access the Information

We commit not to share, sell, or disclose customers' personal information to any third party, except in the following cases:

1. Service partners who support us in providing products and services — these partners must comply with information security regulations and only use personal information for the specific purposes outlined.
2. Legal compliance — we may disclose personal information when required by law enforcement agencies to comply with regulations or legal procedures.

4. Information Retention Period

We will store customers' personal information for the duration of their use of the service and as necessary to fulfill the stated purposes of collection. After it is no longer necessary, we will delete or anonymize it.

5. Information About the Collecting Unit

If you have any questions or need assistance regarding the collection and processing of customer-related information, please contact us directly:

6. Personal Data Management

Customers have the right to access and edit their personal information by logging into their personal account on the website or by contacting us through the provided contact information.